Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your Personal Data. By using our Website and services, you agree to the processing of your Personal Data in accordance with this policy.

1. Definitions

  • Personal Data: any data about an identifiable individual, such as name, address, identification number, phone number, email address, payment information, and service usage data.
  • We / The Wujil: The Wujil Resort and Conventions and its affiliates.
  • You / Customer: any individual who accesses the Website or uses our services.

2. Scope
This policy applies to all Personal Data collected through online services (Website, social media) and offline services (reservations, events, programs).

3. Information We Collect

  • Personal identification: name, date of birth, identification number (ID card, driver’s license, passport).
  • Contact information: address, phone number, email.
  • Payment information: credit/debit card data, transaction history.
  • Device and service usage data: cookies, IP addresses, and preferences.
  • Location data (if you enable location-based services).
  • Other information you voluntarily provide (e.g., surveys, events, or membership).

4. Use of Data
We use Personal Data to:

  • Process reservations, payments, and transactions.
  • Provide customer service, support, and complaint handling.
  • Send information regarding products, offers, promotions, and events.
  • Analyze customer behavior to improve our services.
  • Provide relevant advertising or content.
  • Comply with legal or regulatory obligations.

5. Data Sharing

  • Personal Data may be shared with affiliates and trusted partners (such as vendors, payment providers, and logistics companies).
  • If transferred abroad, we will ensure protection in compliance with applicable regulations.
  • We do not sell Personal Data to third parties.

6. Data Retention
Your data will be retained as long as necessary for service purposes or as required by law. After that, it will be deleted or anonymized.

7. Your Rights
Under the Personal Data Protection Law of Indonesia (Law No. 27 of 2022), you have the right to:

  • Access your personal data.
  • Correct inaccurate data.
  • Request deletion of personal data.
  • Withdraw consent for data processing.
  • Object to the use of data for specific purposes.

8. Security
We implement reasonable technical and organizational measures to protect Personal Data from unauthorized access, use, or disclosure. However, no system is completely secure.

9. Policy Changes
This policy may be updated from time to time. Any changes will be published on our Website.

10. Contact Us
If you have any questions regarding this Privacy Policy, please contact:

The Wujil Resort & Conventions
Jl. Soekarno Hatta KM 25.5 Bergas
Kabupaten Semarang, Jawa Tengah 50552
Email: [email protected]
Phone: +62 24-76510707 / +62 811-2760-660